Tel: +353 1 8788240

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Please apply by sending your CV to Brona Clarke at brona@qsp.ie or call for more information.

BILLING & COLLECTIONS ANALYST

10/09/19 Dublin Neg

Permanent full-time

A leading Irish Telecoms company are seeking a Billing & Collections Specialist to join their Finance team for an immediate start.

The successful candidate will be responsible for supporting the development, maintenance and review of all billing and collections procedures.

Location: Dublin, Wicklow, Kildare 

Responsibilities:

  • Identifying billing and/or collections problems and working to ensure that they are resolved
  • Liaising with departments to ensure billing accuracy, and creating and updating billing metrics
  • Management of customer direct debit refunds & customer payments
  • Managing unpaid files generated from banks, supporting transition of aged debt to 3rd party collections agency
  • Auditing of billing and collections processes, monitoring and policing of credits and charges
  • Monitoring usage reports, creation and policing of adhoc reports
  • Creation, distribution and financial analysis of customer impacting issues
  • Managing the escalation of customer queries
  • Ensuring regulatory compliance in all billing related areas

Skills & experience:

  • Ideal candidate will have 3-4 years’ billing experience/familiarity with billing systems/processes
  • Experience in B2C space preferred
  • Experience working within a regulated industry, knowledge of telecoms a distinct advantage
  • Strong customer focus, past experience in customer care advantageous
  • Knowledge/understanding of call centre operations
  • Experience working with outsourced or offshore teams
  • Strong IT skills including MS Outlook, Excel and Word
  • Strong attention to detail, analytical and highly numerate

Please apply by sending your CV to Brona Clarke at brona@qsp.ie or call for more information.

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