Tel: +353 1 8788240

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Please apply by sending your CV to Brona Clarke at brona@qsp.ie or call for more information.

BILLING & COLLECTIONS ANALYST

19/07/19 Dublin Neg

Permanent full-time

BILLING & COLLECTIONS ANALYST – INTERVIEW IMMEDIATELY

A leading Irish Telecom company are urgently looking to recruit a Billing & Collections Analyst to join their Finance team. The successful candidate will be responsible for supporting the development, maintenance and review of all billing and collections procedures.

This is a 6 month full-time contract initially with strong possibility to extension and permanency.

Location: Dublin, Wicklow 

Responsibilities:

  • Identifying billing and/or collections problems and working to ensure that they are resolved
  • Liaising with departments to ensure billing accuracy, and creating and updating billing metrics
  • Management of customer direct debit refunds & customer payments
  • Managing unpaid files generated from banks, supporting transition of aged debt to 3rd party collections agency
  • Auditing of billing and collections processes, monitoring and policing of credits and charges
  • Monitoring usage reports, creation and policing of adhoc reports
  • Creation, distribution and financial analysis of customer impacting issues
  • Managing the escalation of customer queries
  • Ensuring regulatory compliance in all billing related areas

Skills & experience:

  • Ideal candidate will have 3-4 years’ experience in a billing and/or collections environment
  • Knowledge of telecoms a distinct advantage
  • Strong IT skills including MS Outlook, Excel and Word
  • Strong attention to detail, analytical and highly numerate

Please apply by sending your CV to Brona Clarke at brona@qsp.ie or call for more information.

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